What is Post Forum?

• A system to foster better relationship with clients and to create a ready responsiveness to public needs. The Post Forum was introduced on 10.09.90. Post Forum is a representative body of users of a post office to advise the post office on matters of its service in public interest conceived in the widest sense. It shall consist of not more than 7 (seven) Members. They shall be users of the Post Offices. It will meet once every three months. However, in the initial phase, it would be appropriate to conduct meeting once in two months and after initial three to four meetings, the periodicity of meeting may be once in three months. To keep the focus on the relevant issues, it is most important that the Post Forum shall discuss the issues relating to the Post Office for which it was formed. 
• It is a body set up by the Divisional Head in a Post Office consisting of Postmaster, Customer groups and post office supervisors.

• The Postmaster is the head of the Post Forum.

• It is a platform for both Post Office and customers to know each other closely.

• It is a forum to know customer needs.

• It is a Forum to tell our .expectation from the customers.

• It is a platform to tell about ourselves to customers.

• It is a collective effort to identify the problems.

• It is a collective platform to recommend changes.

• It is a forum to bring people closer to the post offices.

• It is a change agent to bring improvement in the Services and work culture.

• It builds bond of cooperation and mutual respect.